Agentic systems
Task-completing agents on Amazon Bedrock AgentCore, with session-isolated compute,
policy evaluation on every tool call, and a complete audit trail.
Foundation models
Managed foundation model access on Bedrock, customised where the return justifies
it and benchmarked against a conventional machine learning baseline.
Guardrails
Governed lakehouse
S3 table buckets in open Iceberg format, catalogued in Glue, with cell-level
permissions enforced consistently across every query engine.
Streaming & real-time data
Streaming ingestion landed, transformed and made queryable in the lakehouse, so
analysis reflects the current state of the business.
Classic ML & MLOps
Forecasting, churn, pricing and anomaly detection, where conventional models
outperform language models. SageMaker from training through deployment, with drift
monitoring and automated retraining.
Analytics that reach the business
Dashboards built on the measures your teams manage against, served from the governed
lake, alongside the retrieval endpoints your models and agents consume.
Amazon Connect
Contact centre platforms migrated from legacy estates with continuity of service,
then extended with conversational AI that resolves customer intent.
Contact Lens
Spec-driven delivery
Auditable engineering velocity: Kiro specifications and steering, AI-assisted
refactoring, and governance measured against a pre-implementation baseline.
Kiro
Specs · Steering · Hooks
Observability & evaluation
Evidence-based improvement: OpenTelemetry traces inform evaluation, evaluation drives
prompt and tool changes, and controlled testing validates each change before release.